• Why people love 365Tickets:
  • 100% Secure Website
  • Fast & Easy Booking
  • Over 5 Million Tickets Sold

FAQ

Ordering Tickets

The product requires Hotel information but I’m yet to confirm this - can I still book my experience?

An attraction might ask for your contact details to be able to inform you regarding itinerary changes (IE: Weather related issues, time changes, etc.)

If you do not have this information available yet during the time of your bookings, please indicate TBA - (To Be Confirmed) and contact our 365Tickets Customer Service team once you have these details available.


A pick-up service is included for my experience. Where will you pick me up?

Please include your hotel details at the time of booking and a meeting location will be confirmed back to you.

If you do not have this information available yet during the time of your bookings, please indicate TBA - (To Be Confirmed) and contact our 365Tickets Customer Service team once you have these details available.


Is there a list of hotels where pickup is available?

In some cases, we are unable to provide a list of hotels as the pick-up locations can vary. Please include your hotel details at the time of booking and a meeting location will be confirmed back to you.


Can I buy an experience for another person?

Yes – however, we do have some activities where, for security purposes, the Payment Card Holder and Lead Traveler name must be the same.

You can select the Buy as a Gift - Option on our website to purchase this experience as a gift.


Can I change a tour on your website?

Great question!

Exceeding Customer experiences is a focus for all 365Tickets Suppliers (tours or activities). Generally they have identified the most suitable experiences and this is detailed in the copy of the Ticket Details.

Top Tip: It may be best to join the ‘standard’ experience available on 365Tickets and if you have specific requirements, ask the guides for local insight.


Do you offer special pricing for children, students, or seniors?

Many of our experiences do have various prices and these are displayed with the Ticket Options on the website. 365Tickets is only able to offer the ticket prices available on the website.

Top Tip: Tickets may be available for various categories such as age, height and weight.


How do I book?

365Tickets accepts online sales via our websites. This primarily protects you the Customer, the Supplier and ourselves via secure payment methods, in local language, currency and preferred payment method at your convenience.

Top Tip: Use the flags at the bottom of the 365Tickets website to gain a truly local experience.


How do I choose the best experience?

365Tickets prides ourselves on being Ticket Engineers - finding the right products, at the best prices for you - it’s what we do!

Our search tool is powerful and probably the best place to start, sit back, relax and enjoy researching all the options available to you. We usually have our tickets in order of most Popular - this may help with your decisions.

Top Tip: If you have the time, read the reviews to gain independent feedback from our loyal 365Tickets Customers.


Is there a discount for booking more experience with 365Tickets?

As ticket engineers, 365Tickets design combination ticket offerings that allow greater savings and are highly recommended by the team and our loyal Customers.

Top Tip: In general. you have the flexibility to choose different visit dates for each attraction

Can I visit the attractions on different dates?

In general, you have the flexibility to choose different visit dates for each attraction in a combination package.

Top Tip: Please use the date picker to pick the best date for your visit.


Can I book an experience in a different currency?
Yes, absolutely. Just select your preference at the Top-Right of the page. You can do this at any point before proceeding to the checkout.

Top Tip: Avoid currency bank charges by selecting your preferred currency before completing your purchase.


I am not a resident of the United States; can I still purchase my tickets with you?

We are delighted to accept your booking whether you are in the USA or anywhere in the world. As a Global distributor, 365Tickets delivers experiences to Customers worldwide, 365 days a year.

Top Tip: Our tickets are available online, anytime, anywhere.


How do I check availability?

You can use the date picker on the product to check if the date/ time is available.

In exceptional circumstances (the experience is very popular) the specific date/time that you have chosen may no longer be available. In such cases, we will contact you to offer an alternative.

Top Tip: Booking requests are automatically communicated to the Supplier and will be initiated once the order has been placed. Be quick so that you don’t miss out.


Payment Questions

Is my payment card safe?

Yes, the integrity and security of your data is central to our integrity as a Global Distributor.

Take comfort that no one at 365Tickets can view your full card details as only partial payment card details are associated with bookings made.

In 2018, we rolled out our GDPR plan and also, early 2018 our central treasury is working on PSD/2 directive.

We comply with the highest standard of PCI (payment card industry) compliance.

Top Tip: Only ever provide essential information. We will never ask for your password, pin number or the last transaction you’ve made with the card.


Does 365Tickets hold my payment card information?

Yes, but only part of it. For security reasons, we only receive partial payment card details to associate your booking with you. This is a current best practice.

Top Tip: Only ever provide essential information. We will never ask for your password, pin number or the last transaction you’ve made with the card.


A payment error occurred, what should I do?

You have several options:

  1. Try the check-out again;
  2. Try with an alternative payment card;
  3. Try via an alternative payment method (our PayPal facilities offers alternative payment methods); or
  4. Better still, contact us via email, telephone or chat. 844-356-8587 or Info@365TicketsUSA.com

Top Tip: We’re here to help so please contact us providing the details you have: Order Number, Date of Order and Email address.


Receiving Tickets

Does it take long to receive my voucher, after I’ve made my booking?

Most vouchers will be received within 5 minutes.

Occasionally, we will need up to 48 hours to receive confirmation from the Supplier. Once confirmation is received, your voucher will be e-mailed to you.

If you would like to prevent emails with your tickets from being added to your spam folder add Info@365TicketsUSA.com to your safe sender file.

Top Tip: If you don’t see your voucher within this timeframe, please check your spam or junk folder.


How are my tickets delivered?

You can select your Delivery Option prior to the checkout page.

Top Tip: Most our vouchers are E-Tickets, exceptions, i.e. Hard Tickets are clearly marked in the Ticket Details section.


How do I gain admission with my 365Tickets voucher?

In most cases, your voucher will act as your ticket. If you need to exchange the voucher for a separate ticket, the ticket will be given to you when you check in for your experience using the instructions under the Customer instructions detailed on your voucher.

Top Tip: Unless the voucher states otherwise, you MUST take your printed vouchers with you to the attraction/venue/event to gain admission.


I have a pending notification. What should I do now?

Confirmation will typically be received within 24 hours of booking, subject to availability.

If the date, time or option requested cannot be accommodated by the Supplier we will contact you with alternatives.

An experience may return unavailable due to several reasons:

  • The date or time requested is no longer available;
  • Unexpected closures of locations; and/or
  • Capacity has been reached.

Please be advised that we would need a response as soon as possible if we have contacted you with alternatives as we can only proceed with your booking after a confirmation has been received that the alternative date/time fits your itinerary.

Top Tip: If you don’t see your voucher within this timeframe, please check your spam or junk folder.


Printing

Unless stipulated in the booking process all bookings require customers to print their voucher off in order to be exchanged for entry to the attraction or tour.

If you do not have access to a printer, here are a few suggestions:

  • For travelers staying at a hotel, please contact your hotel reception desk for printing facilities in the building
  • Local Libraries usually have printing facilities
  • Internet café


Promotional Codes

I’ve received a promotional code; how do I use it?

Promotional codes are used when 365Tickets has a time-bound offer whether duration (ie. Ends on 14th February) or volume (ie. 5000 Tickets, only). If you have obtained a code for a selected product, excellent news:

  • Place the product in your basket, before Checkout you’ll see a section in blue that states:
  • ‘Please Enter Discount Code here (if applicable)’
  • Pop your code in and hit "Apply" to recalculate the basket value.

Top Tip: Use your code ASAP as promotions are time-bound.


Is there a way to receive promotion codes?

Yes, see below:

The 365Tickets community is strong and the best way to receive our latest deals is via newsletter, HERE.

Top Tip: Also sign up to your preferred social media channel to stay in the Know!


How can I find out if there’s a promotion?

Promotions are advertised in various ways:

  1. Displayed on our websites here
  2. Via social media here
  3. Via newsletter here
  4. Random acts of kindness - Some days we select a customers order and give a little gift, it makes us feel good too!

Top Tip: Ensure you’re signed up for regular notification on promotions, exclusive offers, and specials.


Can I apply a promotional code for an experience I have already purchased?

Promotion codes are only valid for new bookings and at the time the booking is made.

Top Tip: Check our social media pages and 365Tickets e-newsletters prior to purchasing for the latest promo codes.